Frustrating Stay

• What did you like most?
  The location was close to the event I was attending.
• Was there anything you didn't like?
  Check in issues/Ready rooms weren't in the system. We had to wait for housekeeping to come down and enter the rooms in as the line of guest increased in the lobby. It took almost an hour to get us checked in. My kids and I FINALLY got upstairs and the room they gave us was wrong. I went back downstairs and told the front desk staff, and she said she would fix it, but the line was so long with guests trying to check in, I knew it would be a long wait. Fortunately, the housekeeper was in the hall, and I spoke with her (I think she was the manager of that area) She looked at her sheet, and immediately moved us to the right room, she also went downstairs and got us changed in the system. We just had to grab the new key cards. We were in a rush, so we put our things down, changed clothes and had to leave. We get back later that night, and I noticed that there was no linen for the pullout sofa. I went downstairs and she said she would have them bring it right up to us. I go back to the room and almost an hour later still no linen. I went back downstairs she sees me and "remembers" and I was then given some linen only to see the fitted sheet had a nasty stain on it when I got upstairs. I just put it on the floor near the towels to be picked up. I left a very nice note for housekeeping just asking to please replace the stained sheet and to leave me a blanket for the pullout and of course when I got back to the room, the letter was moved but they didn't leave me anything I asked for. The refrigerator did not work at all. (At this point I was too aggravated to even complain about it). The next day, my kids and I were out at an event all day and got back to the room after midnight, very exhausted only to find our key cards had stopped working. I had to go back down to the front to get new key cards. I really wanted to cancel the second night after being there the first night, but everything around was booked for that Saturday.

• What did you like most?
  It was ok to stay
• Was there anything you didn't like?
  The water is not hot and not pressure